Frequently Asked Questions
Everything you need to know about our wool garments, shipping, and care.
How often do I need to wash my wool garments?
Wool is naturally odor-resistant and antimicrobial. Most of our customers find they can wear our dresses and shirts for 30+ days without washing. Simply hang your garment up to air out between wears.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all items in their original, unwashed condition. We provide pre-paid shipping labels for domestic exchanges to make finding your perfect fit easy.
How should I care for my wool& clothing?
We recommend machine washing on a cold, gentle cycle with a wool-specific detergent. Always lay flat to dry; never put your wool garments in the dryer as heat can damage the fibers and cause shrinkage.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What makes your wool different from traditional wool?
We use ultra-fine Merino wool blended with durable fibers like nylon or Tencel. This ensures our fabric is incredibly soft against the skin, itch-free, and strong enough for daily wear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Shop Pay and Afterpay.